opened 06:16PM - 27 Aug 25 UTC
closed 07:59PM - 27 Aug 25 UTC
**Describe the bug**
I’m trying to track down the source of a 404 error that my …Collections Curators are finding. They uploaded a number of images that they can no longer access, but were able to before. When I looked in the Docker Container under /home/specify/attachments/originals, the files were present as expected. I tried a variety of access points, including going through the fileget API route, and kept getting 404 errors, specifically telling me that the “object” was not found. Since this is not congruent with the server.py error messages, I wasn’t able to debug further and was a bit stumped as to where to look next.
**To Reproduce**
Steps to reproduce the behavior:
1. Go to API route for image attachments: https://assets-ca.specifycloud.org/fileget?coll=beaty&type=T&filename=aaa08154-35b3-48c2-8926-7d64bbdc5b0d.tif&scale=123
2. See error.
**Expected behavior**
To be able to download images using the provided link.
**Screenshots**
<img width="803" height="562" alt="Image" src="https://github.com/user-attachments/assets/2af4e8a0-bd9c-4c91-9fa8-6b8edd1d70ca" />
<img width="1380" height="202" alt="Image" src="https://github.com/user-attachments/assets/4685e4bb-db53-4da9-adb8-a6108983277e" />
**Crash Report**
If the bug resulted in an error message, please click on "Download Error Message" and attach it here. If there is no error, please follow [these instructions](https://discourse.specifysoftware.org/t/download-specify-7-system-information/1614) to download your System Information.
System Information
Specify 7 Version: v7.11.1
Git SHA: 214866318d0d0ae390fc06b66662979a50d60674
Build Date: 2 weeks ago
Specify 6 Version: 6.8.03
Database Version: 6.8.03
DB Schema Version: 2.10
Database Name: beaty
DB Creation Date: Thursday, March 23, 2023 at 10:59:16 AM PDT
Institution: Beaty Biodiversity Museum
Discipline: Botany 1
Collection: Algae
ISA Number: N/A
Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/139.0.0.0 Safari/537.36
**Reported By**
Beaty Biodiversity Museum